FREE UPS GROUND SHIPPING
on orders of $150 or more within the Continental US
Orders under $150 and orders of any size shipping to Alaska, Hawaii & APO addresses are shipped at a reasonable price.
In most cases, orders will ship via UPS. We do ship to APO's via US Priority Mail.
We are also happy to ship to any US Military Base Overseas. We cannot ship overseas if you are not a member of the US Military.
With much regret, we are unable to ship to PO boxes within the United States.
Purchase With Complete Confidence
Hassle Free Return And Exchange Policy
Purchase with complete confidence - we have your back!
If you're not happy, you get your money back. And we pay for return shipping.
Here's the deal. You get your order and within 30 days you decide that:
No problem! Contact us and let us know what's up. Customers within the United States will get a prepaid shipping label to return their order. APO customers will get a refund for their costs to ship their order back to us if they enclose a postal receipt with their return.
Once we get your order back and have verified that the item or items are in:
You get your money back. Whatever you paid for the item. Whatever you paid for ground shipping.
Now what if you chose expedited shipping like 3rd day or 2nd day or overnight shipping? Do you get the expedited costs back? Come on. You're a reasonable person. You know we can't refund that. We'll still refund the price of the item though. And you won't pay to ship it back to us.
All we ask is that you work with us on 2 things:
1. Give us a clear reason for why you want to make the return (we will use the feedback you give us to decide whether to carry that item anymore)
2. Be understanding that orders over $250 will incur a 15% restocking fee
Of course we cannot offer any returns or exchanges on custom items - such as bags with embroidery or silkscreening or special order items that we do not stock. We still have your back but we're not doormats! :)
Now what if you bypassed this whole process and just returned something without contacting us? Well if it's within 30 days of your purchase & the item is brand new with tags, we'll work with you on refunding the item cost. But you missed out on your prepaid shipping label and we also won't refund your original shipping cost of the order - we'll refund the item only.
We want to make your return or exchange as easy as possible.
Please contact our sales team at 910-483-1087 or 888-959-5579 with your order number. If you prefer you can also send an email to firstname.lastname@example.org